TERMS AND CONDITIONS
SHIPPING
Continental U.S 48 State – Free shipping on entire order
*Must select “pestrong delivery” for free shipping
*”Pestrong delivery” means we choose shipping carrier ups, fedex or usps upon weight and region with free shipping on all order. (Mostly ship within 7 business days)
*We just named “pestrong delivery” to separate from other delivery like express shipping.
*We, Pestrong.com will choose the mode of parcel delivery. If you select another carrier instead of “pestrong delivery”, you will be subject to additional shipping charges.
Non-continental U.S like Alaska,Hawaii,Puerto Rico – Extra Shipping Charge.
You can guess shipping fee by just click “SHIPPING RATE” of each product page. (may differ detailed)
International (Worldwide) – Extra Shipping + Duty&Tax Charge.
You can guess shipping fee by just click “SHIPPING RATE” of each product page. (may differ detailed)
(We,Pestrong.com are not responsible for paying DUTY and TAX. The Receiptant should pay all DUTY and TAX to your country customs.)
(We,Pestrong.com are not responsible for rejecting to release by your country customs. Check your country customs before order.)
*The residents of Georgia state in U.S will be subject to 6% tax unless submit Tax-Exempt Form via email info@pestrong.com.
*No Express shipping available for saturday & sunday.
*We will provide tracking information by email to our customers for every order placed through our website. It is the responsibility of the customer to be aware of their shipment to be on the lookout for their order to arrive, we are not held responsible after pick-up by our carrier(UPS/FEDEX/USPS) is confirmed.
INCORRECT ADDRESS FEE ($25 per package)
A $25 fee per package will be added for an incorrect shipping address to handle packaging and re-shipping. P.O BOX Delivery is Unavailable. Again, we do not ship to PO Boxes. Even you submit correct address, Our most carrier, UPS may not find your address on their system. Then, we will send verifying address e-mail to you. Let me know whether forced address or alternative other address. After shipped, If UPS charge incorrect address fee to us, $25 per package will be charged to you. Undeliverable as Address by USPS is the same. Please submit address include building#, suite# or unit# or lot# correctly, if any.
We are not liable for orders that are lost due to the result of a wrong address – We cannot issue refunds for address mistakes that are out of our control.
NO FREE SHIPPING CASE ($15 or more per package)
When the free shipping option we as the shipper will choose the most cost effective method of shipping either UPS or U.S POSTAL SERVICE. If an event that we choose to ship via USPS but it cannot be shipped via our chosen carrier but UPS has to used then an extra charge will incur. If you adhere to ship via UPS instead USPS with some issue, It will be the same. The charge will $15 or more per package and the customer will be notified via email or phone.
NO FREE SHIPPING CASE ($15 or more per package)
Forced fast shipping than other order will be charged $15 per package, even ground shipping.
REFUSE / REJECT TO RECEIVE PACKAGE(S)
Refuse / Reject fee will be added, if happen refuse / reject to receive package(s) when deliveried by UPS / USPS. Because we have to pay to UPS for refused or undeliverable package by UPS and incoming shipping fee. If you refuse / reject to receive package(s), you and us will loose money. Please check inner content(s) first. We use recycled package for protection our environment, so you have to check inner item(s) first before reject. If found wrong item(s) inside, follow return process. Refuse / Reject fee are subjected to a our actual shipping cost & return cost & 10% restocking fee of total final price.
RETURN & REFUND
Return & Refund – If item(s) is/are defective/damaged/leaking when you receive, please contact us by e-mail for further regardings within 15 days from receiving date first. You don’t need to return. Take picture and should keep all packaging material and the box in case the carrier wants to inspect the condition of the package. While investigation by UPS or USPS, we will ship replacement immediately or after finished investigation depends on case. We will follow your case via e-mail until the case has been finished.
If you want to return even item is right, All returns must be in a resalable condition including original packaging within 15 days from the receiving date first. If opened item(s) or non-original package(s) can not be returned/exchanged/refund. The return shipping fee must be paid by yourside.
All Mattress, Boxspring cover(s), Coveralls, Hardware(tool), Bio (Natural) Product(s), HAZMAT product(s) and/or Pallet order can not be returned nor refunded although not used nor opened.
All International shipping can not be returned nor refund.
Non-defective item(s) returns will be refunded after deduct 10% restocking fee of total final price plus our actual shipping costs.
Lost Orders (15 days)
We will provide tracking information by email to our customers for every order placed through our website. It is the responsibility of the customer to be aware of the tracking information and be on the lookout for their order to arrive. Sometimes Updating tracking information may missing due to updated by individually manually from us.
Customers who do not receive their order in a timely manner must let us know at least 15 days after shipment so that we can investigate the matter. We can help you, but cannot be held responsible for lost orders if we are not notified in at least 15 days from the time the order leaves our warehouse. All order older than 6 month from the order date could not be searchable & failed to follow because we do not have any information due to maximum 6 month of UPS / USPS /FEDEX tracking information.
CANCELLATION
Cancellation – If you want to cancel your order, Please send email to info@pestrong.com to request cancelation. Orders cannot be cancelled once your order is processed.
Backorder (On Order)
Inventory levels cannot be guaranteed even though an item shows In Stock. Some item may temporarily out of stock and/or not updated website correctly. Mostly we have stock over 1M & will ship within 14 days even backordered items. However, sometimes we meet national shortage issue or the manufacturer’s hard-to-recovery issue such as fire, or etc. If any items on your order are backorder and not available to ship, then your order will be held until the items are available to ship. Sorry for the inconvenience.
Store Credit instead of impossible refund
We will refund against to the original payment type. PayPal to PayPal, Bank wired to Bank Wired. The refund should be done with same payment type when placed order. paypal refund period is max 6 months. So, Older than 6 month of Paypal order will be subjected to store credit. If impossible/failed refund to the original payment type, we will give STORE CREDIT VOUCHER CODE can be used 1 year for future order.
REWARD
Reward $5 off on next purchase when you leave a review.
We appreciate your business! If you take a few minutes out of your day to leave a great review, we would like to give you a $5 coupon to use on your next purchase!
LOWEST PRICE GUARANTEE
If you found a cheaper price than us?
Before place order, click Lowest Price Guarantee below the picture of product page to request matching price than other price.
After we review your request, we will adjust your price.(See rule for details)
We always do best with your support.
Rule : 1. Compare lowest price include shipping fee & sales tax
2. Compare business continued price (Not allowed temporary clearance, promotion or liquidation price, personal price such as ebay, amazon, and local pickup price)
3. Not all item(s) are available
PAYMENT
We, Pestrong.com, accept all major credit card through our Secure Gateway or PayPal. While using Paypal, please make same shipping address and paypal address, if different. Paypal or credit card payment will be result fast shipping. But, If you pay through Check or WesternUnion Transfer, we are holding shipping until payment cleared. No payment received until one(2) week, automatically your order will be canceled.
DISCLAIMER
Pestrong.com does not have any responsibility for chemical effect, result, label, law, etc.
The purchaser and/or the end user is always responsible for the effects of pesticide residues, as well as for problems that could arise from drift or movement of the pesticides from his property to that of others. Use pesticides only according to the directions on the label. Follow all directions, precautions, and restrictions that are listed. Do not use pesticides on plants or sites that are not listed on the label.
The pesticide rates in this publication are recommended only if they are registered with the Environmental Protection Agency and your state department of agriculture. If a registration is changed or cancelled, any rates listed here are no longer recommended. Before you apply any pesticide, fungicide or herbicide, etc check with your Cooperative Extension Agent for the latest information.
Trade names are used only to give specific information. Pestrong.com does not endorse or guarantee any product and does not recommend one product instead of another that might be similar. All trademarks, trade names, or service marks that appear in connection with Pestrong.com website are the property of their respective owners.
The information in Pestrong.com does not in any way replace or supersede the information on the pesticide, fungicide or herbicide, etc product labeling or other regulatory requirements.
Please refer to the pesticide, fungicide or herbicide, etc product labeling. The Label is the Law.
Buyer must agree to read the label directions carefully. Buyer must not purchase if pesticide is classified as restricted by US EPA in the buyer’s state. Buyer must be eligible to purchase the pesticide under federal and state law.
It is the responsibility of persons intending to use a pesticide to read and follow the label that has been approved for the particular state or locality in which the pesticide is to be used, and to comply with all country, federal, state, and local laws and regulations relating to the use of pesticides.
It is impossible for Pestrong.com to know every licensing restriction, product registration requirement, use requirement or limitations of every Country, State, County, City, Province, or Locality where the product is ultimately used. It is the responsibility of the purchaser and/or end user to obtain the appropriate license, permit, or registration for use of these products required by that purchaser’s local, state, federal, country authorities.
Pestrong.com will not sell Unregisted and/or restricted use products(RUP) and/or Kits containing restricted products(RUP) and/or Agricultural Pesticides into some states such as New York, California, Minnesota, Connecticut etc.
Especially, we will not sell all item except hardware into Washington, California, New Mexico, North Dakota, South Dakota, Arizona state. (NOT FOR SALE TO Washington, California, New Mexico, North Dakota, South Dakota state)
Information, Price, Software, Products, Services, Image, Document and any other material available on or through pestrong.com may not be complete and may include inaccuracies or errors, and may also be modified or deleted from time to time without notice. We don’t have any responsible for this issue.
We are not responsible for typographical errors.
Inventory levels cannot be guaranteed even though an item shows In Stock.
SHIPPING RESTRICTIONS
We,Pestrong.com, can reject to shipping without notice. Even you placed order, Pestrong.com got the right deny unlawful order.
Also, We will ship same ingredient(s) of other brand product(chemical) if shown product is not available without notice.
What item are ORM-D(Other Regulated Materials for Domestic transport only)?
All Aerosol can, Boracare-Moldcare, Cutline Plus, Pramitol(gallon), DipNGrow, Demon Max(pt, gallon), Avid 0.15EC Miticide (8oz, qt), Abamectin SPC Miticide (qt), Copper sulfate(2.5lb), etc.
ORM-D(Consumer Comodity) is a marker used for shipping in the U.S. that identifies the package as containing hazardous material in a limited quantity.
What are ORM-D Shipping Restrictions?
Items labeled ORM-D on our website can only be shipped via Ground within the continental U.S. and Canada. Because of the safety issues that arise with ORM-D items, they cannot be shipped using air transport.
Excluded shipping methods for ORM-D items include:
- UPS, Fedex – Next day or 2nd day air (Express)
- UPS, Fedex Ground to Alaska, Hawaii, Puerto Rico, or the Virgin Islands
If you placed ORM-D Product via invalid shipping carrier, we will change ground shipping carrier automatically without notice even express chosen.
More ORM-D Information is available at UPS website.
What item are HAZMAT(Dangerous Goods)?
Green Clean Pro Algaecide (50lbs), Copper Sulfate (50lb), Zerotol Fungicide (2.5gal), Captan 4L(2.5gal), Dyna-Phos(2.5gal), Diquat 2L(2.5gal), KleenGrow(gal), X3(96oz), etc.
Above all of Item does not subject to extra hazmat fee(already included).
If you want HAZMAT product, we can ship to you via only UPS carrier. The order via USPS (postal service) carrier will be replaced with UPS without notice. Also The HAZMAT can not be returned / refund without any excemption. The HAZMAT shipping may canceled depends on item(s) without notice at any time due to regulation.
We ship HAZMAT Product through UPS GROUND ONLY. (not air shipping)
If placed an express order of HAZMAT, we will change UPS GROUND ONLY without notice.
If item has changed HAZMAT from non-hazmat due to air shipping (like international, AK, HI, PR) or mass qty, We will cancel order without notice.
e.g., Aerosol can or Termidor SC is non-hazmat, but if you order via express or order from international include AK, HI, PR, The item has changed to hazmat product. so will be canceled without notice.
More the HAZMAT Information is available at UPS website.
